Maisey's Pup Pantry Shipping and Returns Policy

At Maisey's Pup Pantry, we are dedicated to ensuring a smooth and reliable shipping experience for our customers. We offer shipping throughout the United States, using trusted carriers to deliver your pet’s favorite treats right to your door. Please review our shipping policy for more details.

Processing and Shipping Times: We strive to process and ship your orders within 2 business days of purchase. However, during peak seasons, processing may take up to 3-5 business days. If any delays occur, we will promptly notify you.

Shipping Methods: We provide standard ground shipping for all orders within the USA. Delivery times can vary based on the carrier and destination.

Shipping Rates: We offer a flat shipping rate across the USA, making it easier for you to know your total cost upfront. Free shipping is available on orders over $100.

Delivery: Please note that we are not responsible for any delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances. Once your order is shipped, you will receive a tracking number to monitor its progress.

Incorrect Address: We are not liable for delays or lost packages resulting from incorrect shipping information provided by the customer. Please ensure all shipping details are accurate when placing your order.

By placing an order with Maisey's Pup Pantry, you agree to our shipping policy. If you have any questions or concerns, feel free to reach out to us at maiseyspuppantry@gmail.com.

International Shipping
Currently, we only ship within the United States. We hope to offer international shipping in the future.

Returns Policy

Thank you for choosing Maisey's Pup Pantry for your pet’s needs. We take pride in our products and aim to provide the best for your furry friends.

Please note that due to the perishable nature of our treats, we do not accept returns. However, if you encounter any issues with the quality of the treats you receive, please contact us within 24 hours of receiving your order. We’ll work with you to address the issue and determine the best solution.

Depending on the situation, we may offer a replacement or a refund for the affected items. We reserve the right to deny claims if the issue is not related to product quality.

If you have any questions or concerns about our return policy or the quality of our products, please don’t hesitate to contact us. We are committed to providing the highest level of customer service and ensuring that your pet enjoys only the best from Maisey's Pup Pantry.

​